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CONTEXTUAL LEARNING MANAGEMENT

  • --Create Learning Paths - Combine functional and process – based courses based on employee roles.

  • --Connect Remotely - Web classroom feature enables users from different branches to join in with classroom training remotely.

  • --Conduct Assessments - Gamify learning by enabling employees to earn badges through assessments taken at the end of every course.

  • --Create Experts - Certify employees as Subject Matter Experts when they reach a certain number of badges.

 
 

The Outcome

  • --Create sophisticated and comprehensive training systems that ensure staff are fully capable before they serve a real customer.

  • --Avoid information overload by only teaching employees the specific processes they need to perform their role.

  • --Employees can easily access training from system screens at any time, so there’s no problem even if they forget a step.

  • --Eliminate re-work and bad transactions and provide superior customer service.

  • --Chart the course of employee training across Learning Paths.

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